AT&T/Bell South DSL People Rock

I wake up yesterday and start my normal routine. I stumble into the living room where my wonderful laptop sits and waits for me to check my morning mail, see what sales are coming up for Black Friday. Then of course I had actually work. I can't live without my laptop. I log on, wait for the wheels to whirl, horns to go off, things to happen and ........ oh shit. No Internet connection. So I look and find my modem is dead - completely dead. Turns out when I moved the wireless a few weeks ago, I switched the power cords and apparently blew up the modem that couldn't handle the Wireless power cord.

So I call our DSL provider Bell South (I'm pretty certain I reached Turkey or Istanbul) who tells me that they will ship me a new modem and I'll have it Monday. WHAT??????? OH HELL TO THE NO! So after the operator detects the panic and doom in my voice she tells me that they can get it to me tomorrow - if my UPS works on Thanksgiving. (Further proof she wasn't in the US) and when I tell her how I depend on the Internet to work and I'll lose a week's pay not having that modem for 2 days, she forwards me on to someone who she thinks can help. Next thing I know I'm talking to a sweet gal who is very sympathetic to my plight. She has me on and off hold while she checks to see if any techs are in our area. Finally tells me that she'll have someone here between 12pm and 5pm. YAAAY!

At 11pm I get a phone call from Angelo who tells me he'll be by in about an hour. I answered with "I LOVE YOU" and he promptly busted into laughter and said "I don't get that customers much" An hour later my hero arrived dressed in uniform with a big ole smile on his face. He was here for a few hours bless his heart. Replacing the modem was simple, getting 2 laptops and a desktop, not so much. On top of that, my wireless router seems to be kaput as well. No problem says Angelo, I have one in the truck. Within minutes he has mine and my daughters laptops cruisin the net. Then he goes to the computer room to hook up hubbys desktop. An hour later and 2 usb wireless thingy ma bobbers and it's still not working. Angelo pops up out of the chair and says "I have another one in my truck" and he comes back in and works it another half hour or so - still no connection. Hubby comes in and they chat for awhile and eventually get it to work with one of our original thingy ma bobbers.

So, in conclusion I'd like to thank AT&T/Bell South and especially Angelo and the nameless gal who helped get my Internet working in no time. Funny side story. I asked Angelo if he had children and he said "A 4 year old son and another 2 due in July" I said "Twins? You are expecting twins?" He said "Well, we're not for sure. But one day our 4yo told his mom that she had 2 boys in her belly and we weren't even trying and her period was still a week away, she took a pregnancy test that day and was pregnant, we'll find out if it's twins shortly" Amazing huh?

Thank you Angelo - you are my hero!